Real-time compliance infrastructure for regulated customer conversations
Alvenir helps financial institutions embed quality, documentation and compliance directly into customer conversations – in real time.
Meet Pontus
Hello!
Pontus is our platform for real-time quality and compliance in regulated customer conversations.
It supports advisors as conversations happen, while automating documentation and helping financial institutions apply quality and compliance consistently across customer interactions.
Built around the conversation itself, Pontus helps teams reduce manual work, strengthen oversight and create better customer experiences.
Real-time quality
& compliance
Embedding quality and compliance into the conversation itself.
Real-time
guidance
Supporting advisors while the customer conversation is happening.
Automated
documentation
Creating consistent documentation directly from the interaction.
Proven in Financial Services
140,000+ annual customer interactions
Alvenir supports Velliv’s customer service operations across more than 140,000 customer interactions each year.
5+ FTE capacity released annually
Reduced wrap-up time frees significant advisor capacity for customer-facing work.
From pilot to yearly license
Following a successful 2025 pilot, Alvenir moved into a 2026 yearly license agreement, with pilots extended to additional Velliv departments.
"It helps our advisors with the practicalities, so they can focus fully on the customer’s dreams and wishes. It’s about being present – and freeing up more time for customers.”
Tina Dupont, Director, Customers & Insights, Velliv
Selected, connected and supported through
Let’s talk about compliant customer conversations
Don’t hesitate to send us an e-mail - we will get back to you as soon as possible.